Call routing
Plan menu choices and destinations for your teams.
IVR Services · SMSflix
Give every caller
a clear direction.
Guide callers to the right team with a planned greeting, menu and routing setup. Build an experience around your business hours and customer needs.
Designed around your business
A practical setup. A clearer process.
Choose the support you need. We agree features, responsibilities and provider requirements before work begins.
Greeting design
Prepare clear scripts and scope any recording requirements.
Business hours
Define how calls are handled during and outside working hours.
Team destinations
Agree the departments or numbers connected to each route.
Fallback handling
Plan what happens when a destination is busy or unavailable.
Call-flow testing
Test each agreed path before enabling the service.
Industries we can support
Built around the way your industry works.
Different businesses need different workflows. Explore practical applications for your industry and discuss the right setup with our team.
Retail & E-commerce
Route callers to sales, store information or support.
Education & Training
Direct course and admissions enquiries to the right team.
Hospitality & Travel
Guide callers to reservations or guest support.
Professional Services
Set up department choices and out-of-hours handling.
Have a different industry or workflow? Tell us what you need to achieve so we can assess the fit.
Discuss your industryGetting started
From your requirements to your next step.
Map your callers
Identify the teams and questions your menu should support.
Design the journey
Agree greetings, choices and fallback destinations.
Configure and test
Set up the selected service and test routing.
Review and maintain
Update routes as your team and working hours change.
Know what is included
Start with a scoped proposal.
Share your current setup, team requirements and expected usage. We will review the options and explain the proposed costs.
Setup, recurring fees, usage charges and third-party costs are itemised where applicable. Availability and features depend on the selected service.
Let’s understand your needs.
Tell us what you want to improve and which systems you already use.
Request a proposalQuestions about IVR Services?
Can I use an existing number?
Options depend on your current provider and the proposed setup. We will review number and routing requirements before confirming.
Do you provide greeting recordings?
Script writing and voice recording can be scoped in your proposal.
Can calls reach multiple departments?
We can plan multiple destinations, subject to the capabilities of the chosen service.
What affects pricing?
Number provisioning, call usage, routing features and support scope affect the quote.
Explore Business Solutions
Explore related services.
Let’s make your next step simpler.
Talk to SMSflix about ivr services for your business.