Your brand, front and centre
Give conversations a recognisable business identity with a branded agent profile, subject to verification and launch approval.
RCS Business Messaging · SMSflix
More than a message.
An experience.
Bring your brand to the conversation with rich cards, product carousels and helpful actions. Make it easier for customers to explore, reply and take the next step.
Your business
Illustrative RCS preview
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A richer way to connect
Make every conversation more useful.
SMSflix helps you plan RCS campaigns and customer journeys around your brand, your systems and your audience.
Rich cards and carousels
Combine media, descriptions and actions to help customers explore products and services in a single conversation.
A clear next step
Use suggested replies and actions to guide customers towards a website, a phone call or the next part of a conversation.
Two-way conversations
Collect responses, answer questions and connect messaging workflows to your customer support process.
Useful campaign insights
Use available delivery, read and interaction events to understand how customers respond to your messaging.
Plan for SMS fallback
Check recipient capabilities and configure a separate SMS route for unsupported devices or delivery timeouts.
Industries we can support
Built around the way your industry works.
Different businesses need different workflows. Explore practical applications for your industry and discuss the right setup with our team.
Retail & E-commerce
Present product collections through rich cards on supported devices.
Education & Training
Share course information with a clear enquiry action.
Hospitality & Travel
Introduce packages and useful booking actions.
Professional Services
Send service updates with supported response options.
Have a different industry or workflow? Tell us what you need to achieve so we can assess the fit.
Discuss your industryChoose the right channel
Two ways to connect.
Different possibilities.
Compare simple text messaging with a richer, interactive experience.
Simple & familiar
Standard SMS
Keep essential information clear and direct.
Message preview
Your order #1042 is on its way.
Track your delivery using the link in your message.
Track your delivery using the link in your message.
- Message formatText and links
- Customer actionsReply or open a link
- Brand identitySender identity
- AvailabilitySMS-capable phones
Rich & interactive
RCS Messaging
Bring your brand and the next step into the conversation.
Your business Message preview
Your order is on its wayFollow your delivery, right from this message.Track order
- Message formatImages, media and rich cards
- Customer actionsSuggested replies and action buttons
- Brand identityBranded business agent profile
- AvailabilitySupported apps, devices and carriers
A plan for both channels
Use RCS where supported and configure SMS fallback for customers who need a text message. Availability depends on device, app, carrier and market; fallback requires setup.
Getting started
Your route to richer messaging.
Define the customer journey
Choose your audience, message purpose and customer consent process.
Set up your business agent
Prepare brand details and assets for verification and launch review in your target markets.
Create the experience
Build rich cards, replies and integration workflows, including your agreed SMS fallback route.
Test before you send
Validate supported devices, actions and reporting, then launch after the required approvals.
Feature availability and launch requirements vary. Learn more about RCS rich cards and how RCS for Business works in Google’s documentation.
Questions about RCS?
What is RCS Business Messaging?
RCS stands for Rich Communication Services. Business messaging uses it to bring branded, interactive conversations to supported messaging apps, with richer content than a standard text message.
Will every customer receive an RCS message?
No. Availability depends on the device, messaging app, carrier, market and your agent’s launch coverage. Recipient capability checks help determine whether RCS messaging is supported.
Is SMS fallback automatic?
It needs to be configured as part of your messaging setup. We can plan a separate SMS route for unsupported recipients or timeouts, with timing and delivery checks to reduce duplicate messages. SMS charges may apply.
Can I send product images and action buttons?
Rich cards can combine media, text and suggested actions. Carousels let customers browse multiple cards. We will confirm the supported formats and actions for your campaign.
How long does it take to launch?
Timing depends on your brand information, verification, launch review, market coverage and integration scope. We can estimate the implementation after reviewing your requirements.
What does RCS messaging cost?
Costs depend on message types, target markets, volume, provider charges and any setup or integration work. Request a tailored estimate, including SMS fallback if needed.
Give your next campaign more possibility.
Tell us your audience, use case and expected volume. We’ll help scope your RCS setup.