Two-way customer support
Answer questions, collect enquiry details and route conversations to the right team with a connected inbox solution.
WhatsApp Business API · SMSflix
Better conversations.
Stronger connections.
Meet your customers where they already chat. Bring support, order updates and personalised campaigns together with WhatsApp Business API.
Your business
Illustrative messaging preview
Hi Priya! Your order #1042 is on its way. Your tracking link is ready whenever you need it.
Thanks! Please share my tracking link.
Built around your customers
One channel. Every stage of the journey.
SMSflix helps you plan and implement WhatsApp messaging that connects your team, your systems and your customers.
Order and service updates
Keep customers informed with order confirmations, shipping updates and appointment reminders.
Opt-in campaigns
Share relevant offers and product announcements with customers who have agreed to receive your messages.
Chatbot workflows
Automate common questions and lead qualification, with a clear path to a person when customers need help.
CRM and system integration
Connect messaging to your CRM, website or business software so updates fit your existing workflows.
Messaging insights
Review available delivery and read statuses, track responses and improve your messaging over time.
Industries we can support
Built around the way your industry works.
Different businesses need different workflows. Explore practical applications for your industry and discuss the right setup with our team.
Retail & E-commerce
Guide product enquiries and order-status conversations.
Education & Training
Help prospective learners explore courses and contact the admissions team.
Hospitality & Travel
Handle booking questions and guest-service enquiries.
Professional Services
Route service questions to the appropriate team.
Have a different industry or workflow? Tell us what you need to achieve so we can assess the fit.
Discuss your industryGetting started
From first idea to first conversation.
A guided setup based on your business needs. Timing depends on account readiness, Meta reviews and the integrations involved.
Choose your use cases
Define your audience, customer consent process and the conversations you want to improve.
Prepare your account
Get guidance on business account and phone number setup, including verification requirements where applicable.
Configure your messaging
Prepare templates for review and connect the workflows, inbox and systems included in your project.
Test, then go live
Check message flows and team handoffs before launch, then refine the experience using customer feedback.
Pricing that fits your project
Start with a clear scope.
Your quote depends on messaging volume, recipient markets, platform requirements and integration work. Ask for an estimate that separates setup, platform and applicable Meta messaging charges.
Rates and policies can change. Check official WhatsApp Business Platform pricing for current information.
Tell us what you want to build
Share your use case, expected monthly message volume and the tools you already use.
Request a tailored quoteQuestions before you get started?
How is the API different from the WhatsApp Business app?
The Business app supports everyday business conversations. The Business Platform API enables integration with business systems and more advanced workflows. Your team needs an inbox or other connected software to manage API conversations.
Can I send messages to any phone number?
You need the person’s phone number and their permission to receive subsequent messages or calls. Respect opt-out requests. Business-initiated conversations require approved templates. See the WhatsApp Business Messaging Policy for current requirements.
Can I connect my existing CRM or website?
We can assess your tools and propose an integration. Scope depends on the APIs, access and workflows supported by your systems.
Can I use my existing business number?
We will review your number’s current setup and eligibility before recommending an onboarding or migration approach. Confirm the available options before changing your existing account.
Is a verified badge included?
No badge is guaranteed as part of setup. Badge availability and eligibility are determined by Meta and are separate from configuring business messaging.
Do you support businesses outside Bhubaneswar?
Yes. SMSflix is based in Bhubaneswar and works with businesses across India. Contact us to discuss your requirements and implementation scope.
Make your next conversation count.
Let’s build a WhatsApp messaging experience around your business.