Presence review
Review agreed public profiles and customer-facing information.
Online Reputation Management · SMSflix
Listen carefully.
Respond with confidence.
Build a consistent process for reviewing customer feedback, keeping business information accurate and responding thoughtfully online.
Designed around your business
A practical setup. A clearer process.
Choose the support you need. We agree features, responsibilities and provider requirements before work begins.
Response guidance
Prepare professional responses that reflect your brand voice.
Genuine feedback
Plan appropriate ways to invite honest feedback from customers.
Issue escalation
Define when concerns should be passed to your team.
Information updates
Identify outdated details that should be corrected on your profiles.
Theme reporting
Summarise recurring feedback and areas your business can improve.
Industries we can support
Built around the way your industry works.
Different businesses need different workflows. Explore practical applications for your industry and discuss the right setup with our team.
Retail & E-commerce
Review customer feedback and prepare professional responses.
Education & Training
Maintain accurate profile details and respond to genuine feedback.
Hospitality & Travel
Identify recurring guest feedback and route issues for review.
Professional Services
Create a consistent response and escalation process.
Have a different industry or workflow? Tell us what you need to achieve so we can assess the fit.
Discuss your industryGetting started
From your requirements to your next step.
Review your presence
Identify profiles, feedback channels and current concerns.
Agree the approach
Set a response tone and escalation process.
Respond and maintain
Prepare approved responses and profile updates.
Learn from feedback
Review recurring themes with your team.
Know what is included
Start with a scoped proposal.
Share your current setup, team requirements and expected usage. We will review the options and explain the proposed costs.
Setup, recurring fees, usage charges and third-party costs are itemised where applicable. Availability and features depend on the selected service.
Let’s understand your needs.
Tell us what you want to improve and which systems you already use.
Request a proposalQuestions about Online Reputation Management?
Can you remove negative reviews?
Removal is determined by the platform. We can help assess reporting options for content that may violate its rules, but cannot guarantee removal.
Do you create positive reviews?
No. We support genuine customer feedback and do not fabricate or purchase reviews.
Will I approve responses?
We can include your approval in the response workflow and define which issues need escalation.
Can you guarantee a rating?
No. Ratings reflect customer submissions and platform decisions. We focus on accurate information and constructive responses.
Explore Business Solutions
Explore related services.
Let’s make your next step simpler.
Talk to SMSflix about online reputation management for your business.